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HUMAN RESOURCES

Job Announcement


Title: Call Center PBX Operator, Full/Part Time
Closing Date: Open Until Filled
Rate of Pay: $12.00 - $20.00 per hour
Contact: Tenase McClay, Phone: 218 878-2348

 

Primary Responsibilities:

  • Answers all incoming calls to the Hotel from internal and external callers, within 3 rings.
  • Responds to inquires such as directions and calls for assistance.
  • Accurately enters, reviews and confirms Hotel Reservations with guests.
  • Has a complete awareness and understanding of all promotions and specials.
  • Assists with wake up calls, inquires, dining reservations, etc.
  • Able to work under minimal supervision.
  • Transfers calls to proper extensions, operates voicemail systems.
  • Courteous and professional manner in all dealings with guests, vendors and other employees.
  • Welcomes hotel guests with a smile over the phone.
  • Must attend all required Title 31/SAR trainings.

Physical Requirements:

  • Normal physical requirements.
  • Some lifting and carrying up to 25 pounds.
  • Subject to inside environmental conditions, including working in a smoking environment.

Job Requirements:

  • At least 1 year experience in relevant area and/or call center.
  • Qualified candidate must have excellent communication skills.
  • Previous switchboard experience preferred.
  • Pleasant phone voice.
  • Ability to multi-task.
  • Knowledge of computer systems and word processing is required.
  • Great customer service skills must also have the initiative to work independently.
  • Must be available/flexible to work varying shifts.
  • Ability to type 40 words per minute is required.
  • Must be able to sit, stand or bend for the duration of shift.
  • Previous hospitality related experience highly preferred.
  • Subject to pre-employment and annual background checks.
  • Subject to testing in accordance with the Fond du Lac Employee Drug and Alcohol Policy.

NATIVE AMERICAN PREFERENCE

APPLY TO:
Human Resource Department

Second Floor, Black Bear Hotel
1785 Hwy. 210, Carlton, MN 55718

 

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