Position Announcement
PLAYER CLUB REPRESENTATIVE
Position Responsibilities:
To provide a high level of customer service at all times.
Enters in player data into the database. Must have excellent computer skills for
achieving detail and accuracy. Responsible for providing customer service and
information to casino patrons.
Provide guests with information regarding the players club and casino
promotions.
Enters data in to the players club opening new accounts for customers and
issuing cards to the players club members. Provides shuttle information and coat
check services to guests when needed. Assist in the completion of appropriate
forms for casino guests. Provides customer services in a manner that
demonstrates a good working knowledge of all services and promotion at the
casino properties. Communicates with and provide services to the guests in a
manner which promotes the casino and sets an example of the highest quality of
customer service. Recognizes that employees have certain personal
responsibilities, which affect the operational efficiency of the Casino.
Maintains proper attendance in accordance with Resort policy. Reports to work on
time in accordance with Resort policy. Provides adequate notice to supervisor
prior to absence or lateness in accordance with Casino policy. Recognizes that
each employee is a representative of the Casino, and is responsible for
demonstrating courtesy , respect, and sensitivity to the needs of every person
(visitors, co-employees). Due to changes and modifications in the job from time
to time, we require employees to be flexible and assume other responsibilities
assigned by management as management sees the necessity. Some assignments may
not be listed in this description at this time.
Physical Requirements:
Lifting and carrying up to 25 pounds, standing for long periods of time, bending, and working in a smoking environment.
Position Requirements:
Demonstrated positive customer service, communication and listening skills. Skill in data entry. Must be available evenings, weekends and holidays. Incumbent is subject to a comprehensive background check. Subjected to pre-employment and random drug testing.
HOURS: Will be determined upon hire.
TO APPLY: Complete transfer request or application and
submit to:
Human Resource Department
Second Floor, Black Bear Hotel
1785 Hwy. 210 Carlton MN.
PERMANENT POSTING Salary: TBD
Full Time & Part Time Positions Available
Contact Person: Elizabeth Mena, 218-878-2343
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