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Human Resources

Position Announcement

SURVEILLANCE LEAD OPERATOR

PRIMARY RESPONSIBILITIES:

  • Assists the surveillance manager as needed. Investigates actions occurring on assigned shift.
  • Provides necessary training and direction of surveillance personnel.
  • Reviews previous shift reports and gains information necessary to ensure protection. Recommends possible changes to ensure safety of assets, space protection, and staff. Maintains staff at professional level to achieve security of casino.
  • Familiarizes self with equipment to include repair, set up and problem solving.
  • Reports any infractions with proper documentation in a professional manner. Must be flexible with the ability to adapt to circumstances as they arise. Ensures the confidentiality of reports and activities of the department.
  • Supervises staff and refers questionable decisions to the manager. Communicates/interacts with staff and other casino employees when needed.
  • Must be familiar with all functions of the surveillance room.
  • As necessary directs, supervised and delegates the activities of the surveillance department and personnel. Suggests improvements regarding policies throughout the casino.
  • Safeguards the casino assets. Remains knowledgeable of the newest techniques of cheating in all areas of the casino. Understands policy and procedures pertaining to loss prevention and ensures all are within regulations. Formulates appropriate course of action from minor infractions to major infractions.
  • Schedules personnel appropriately to maintain maximum coverage.
  • Must attend all mandatory department trainings. Must attend all required Title 31 and/or SAR Trainings.
  • Appropriate work attire is required.
  • Maintain proper attendance including reporting to work on time in accordance with applicable policies.
  • Maintains a clean and organized work area.
  • Displays a responsive and professional manner in promptly responding to all requests, complaints, and problems.
  • Recognizes that each employee is a representative of the Fond du Lac Band of Lake Superior Chippewa and is responsible for demonstrating courtesy, respect and sensitivity to the need of all others, including visitors and co-workers.
  • Represents the Fond du Lac Band of Lake Superior Chippewa and the department in a positive and professional manner in the community.
  • Due to changes and modification in the job from time to time, employees are required to be flexible and assume other responsibilities assigned by management as deemed necessary.

PHYSICAL REQUIREMENTS:

  • Ability to lift and carry up to 30 pounds is required.
  • Prolonged sitting, with some walking and standing is required.
  • Subject to outside and inside environmental conditions: including working in a smoking environment.

POSITION REQUIREMENTS:

  • A strong knowledge and understanding of the laws of the United States and the State of Minnesota as they relate to a gaming operation is required.
  • Knowledge of surveillance and equipment (cameras, DVR’s, computers, etc.) is required.
  • Knowledge of computer applications to include word processing and Excel is required.
  • Pass pre-employment screening and background. Ability to lead and supervise is required. Ability to work under stressful situations is required. Willingness to learn and adaptability are required. Ability to take and follow directions is required. Ability to work as a team player is required.
  • Attention to detail and accuracy is required.
  • Completion of Blackjack/21 training is required.
  • Demonstrated ability to work under stressful situations is required.
  • Ability to establish professional and harmonious working relationships on all projects and with all parties involved.

HOURS: Shift to be determined upon hire.

TO APPLY: Complete transfer request or application and submit to:
Human Resource Department
Second Floor, Black Bear Hotel
1785 Hwy. 210, Carlton, MN 55718

Opening Date: December 4, 2017 Salary: TBD
Closing Date: December 11, 2017 FT Position Available

Contact Person: Mark Brende, Phone: (218) 878-2351

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