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Human Resources

Position Announcement

HOUSEKEEPING MANAGER

PRIMARY RESPONSIBILITIES:

  • Supervises all housekeeping and laundry employees to include selection and retention of subordinates, approving and disapproving leave requests, evaluating performance, determining training needs, scheduling, disciplining, etc.
  • Manage the day-to-day activities of the housekeeping department, plan, schedule and organize work to ensure proper coverage.
  • Communicate and enforce policies and procedures.
  • Inspects housekeeping and laundry work.
  • Ensures that staff is properly trained and has the tools and equipment needed to effectively carry out these respective job duties.
  • Develop and implement procedures for managing the quality of housekeeping and laundry services.
  • Schedule routing inspections of all guests’ rooms and public areas to ensure furnishings, guest’s rooms/suites, equipment, housekeeping and food and beverage linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfactions.
  • Ensure all employees are advised of deficiencies and instructed on corrective action.
  • Respond to guest complaints and special requests, and ensure corrective action is taken to achieve complete guest satisfaction.
  • Control expenses within all areas of housekeeping.
  • Participate in the preparation of the annual department operating budget and financial plans which support the overall objective of the hotel.
  • Conduct department meetings to include the review of procedures and events that warrant special handling and detailed information.
  • Conduct pre-shift meetings and review all information pertinent to the day’s activities.
  • Responsible for the security of lost and found items or coordinates the lost and found function with other departments.
  • Must attend any required Title 31/SAR trainings.
  • Reports any deficiency in any room or public areas to the maintenance department.
  • Establish par levels for supplies and equipment.
  • Replenish shortages and other business supplies for daily business.
  • Promote team work and quality services through daily communications and coordination with other departments.
  • Interact with vendors/contractors to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues and resolve any vendor performance issues.
  • May assist with the deep cleaning projects and/or assist housekeeping staff as needed.
  • Prepares and analyzes reports on labor costs and production operation to determine whether operating cost standards are being met.
  • Displays a responsive and professional manner in promptly responding to all requests, complaints, and problems.
  • Recognizes that each employee is a representative of the Fond du Lac Band of Lake Superior Chippewa and is responsible for demonstrating courtesy, respect, and sensitivity to the needs of all others, including visitors and co-workers.
  • Represents the Fond du Lac Band of Lake Superior Chippewa and the department in a positive and professional manner in the community.
  • Required to maintain proper attendance including reporting to work on time in accordance with applicable policies.
  • Maintains a clean and organized work area.
  • Due to changes and modifications in the job from time to time, employees are required to be flexible and assume other responsibilities assigned by management as deemed necessary.

PHYSICAL REQUIREMENTS:

  • Prolonged walking and standing is required.
  • Ability to lift and carry up to 25 pounds is required.
  • Bending, stooping, pushing and pulling is required.
  • Subject to inside environmental conditions, including work in a smoking environment.

POSITION REQUIREMENTS:

  • Ability to plan and implement housekeeping and laundry programs, policies, and procedures is required.
  • Ability to supervise effectively is required.
  • Ability to work under pressure is required.
  • Experience in a housekeeping and/or laundry operation is desired.
  • Knowledge of safety and evacuation procedures is desired.
  • Ability to communicate effectively orally and in writing is required.
  • Ability to work independently and establish priorities is required.
  • Attention to detail and accuracy is required.
  • Ability to establish professional and harmonious working relationships on all projects and with all parties involved.
  • Subject to drug and alcohol testing in accordance with the Fond du Lac Reservation’s Personnel Policies.
  • Subject to pre-employment and annual background checks.

HOURS: Shift work. Shift to be determined at time of hire.

TO APPLY: Complete transfer request or application and submit to:
Human Resource Department
Second Floor, Black Bear Hotel
1785 Hwy. 210, Carlton, MN 55718

Opening Date: April 5, 2018 Salary: TBD
Closing Date: May 4, 2018 FT Position Available

Contact Person: Mark Brende, Phone: 218-878-2351

NATIVE AMERICAN PREFERENCE