Customer Satisfaction Survey
Please answer each question then click the submit button. Thank you for your time!
1. The Transit Drivers are (as a group) friendly.
1 -- Strongly Disagree
2
3
4
5 -- Unsure
6
7
8
9
10 -- Strongly Agree
2. The drivers help me with questions and concerns.
1 -- Strongly Disagree
2
3
4
5 -- Unsure
6
7
8
9
10 -- Strongly Agree
3. The transit vehicles are clean and comfortable.
1 -- Strongly Disagree
2
3
4
5 -- Unsure
6
7
8
9
10 -- Strongly Agree
4. I feel safe riding the transit vehicles.
1 -- Strongly Disagree
2
3
4
5 -- Unsure
6
7
8
9
10 -- Strongly Agree
5. The dispatchers are (as a group) phone friendly.
1 -- Strongly Disagree
2
3
4
5 -- Unsure
6
7
8
9
10 -- Strongly Agree
6. The dispatchers get me rides quickly.
1 -- Strongly Disagree
2
3
4
5 -- Unsure
6
7
8
9
10 -- Strongly Agree
7. I am satisfied with the Deviated Fixed Route System
(Pre-Designated Stops).
1 -- Strongly Disagree
2
3
4
5 -- Unsure
6
7
8
9
10 -- Strongly Agree
8. The cost to ride the transit is reasonable.
1 -- Strongly Disagree
2
3
4
5 -- Unsure
6
7
8
9
10 -- Strongly Agree
9. The transit program is managed well.
1 -- Strongly Disagree
2
3
4
5 -- Unsure
6
7
8
9
10 -- Strongly Agree
10. The management responds to my concerns on a timely basis.
1 -- Strongly Disagree
2
3
4
5 -- Unsure
6
7
8
9
10 -- Strongly Agree
11. How would you rate the overall performance of the transit program?
1 -- Poor
2
3
4 -- Average
5
6
7 -- Good
8
9
10 -- Excellent
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