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HUMAN RESOURCES

Job Announcement


Title: Propane Customer Service Representative, Full/Part Time
Location: FDL Propane Co.
Supervisor: Propane Office Manager
Closing Date: Permanent Posting
Rate of Pay: $17.00 per hour

 

General Summary:

Provides administrative support to the Fond du Lac Propane staff and customers.

Position Responsibilities:

  • Answers telephone and gives information or callers or routes call to appropriate propane office staff and places outgoing calls.
  • Assist in the collection of payments, enters receipts into propane software, documents daily revenue and make bank deposits if requested.
  • Responsible for all data entry and maintenance of propane customer database.
  • Responsible for opening and closing the cash register and all cash register reports.
  • Takes propane order from customers and adds the order to the delivery list.
  • Routes incoming and outgoing mail. Ensures there are adequate mail supplies on hand.
  • Accepts payments for propane customer accounts and provides change to customers if necessary.
  • Responsible for accurate handling of all monies in their charge.
  • Prepares reports.
  • General typing/filing.
  • Ensures confidentiality of financial records and all records for employees, band members and/or clients.
  • Displays a responsive and professional manner in promptly responding to all requests, complaints, and problems.
  • Recognizes that each employee is a representative of the Fond du Lac Band of Lake Superior Chippewa and is responsible for demonstrating courtesy, respect, and sensitivity to the needs of all others, including visitors and co-workers.
  • Represents the Fond du Lac Band of Lake Superior Chippewa and the department in a positive and professional manner in the community.
  • Required to maintain proper attendance including reporting to work on time in accordance with applicable policies.
  • Maintains a clean and organized work area.
  • Due to changes and modifications in the job from time to time, employees are required to be flexible and assume other responsibilities assigned by management as deemed necessary.

Physical Requirements:

  • Normal Physical Requirements.

Position Qualifications:

  • High School Diploma or GED is required.
  • 2 years customer service experience is required.
  • Experience in propane sales is desired.
  • Knowledge of office skills is required.
  • Knowledge of computer applications to include word processing, Access, Excel and Microsoft Outlook is required.
  • Knowledge of accounting procedures is preferred.
  • Knowledge of propane emergency procedures, office and customer safety is preferred.
  • Ability to communicate effectively orally and in writing is required.
  • Ability to work independently and establish priorities is required.
  • Attention to detail and accuracy is required.
  • Ability to establish professional and harmonious working relationships on all projects and with all parties involved.
  • Subject to drug and alcohol testing in accordance with the Fond du Lac Reservation’s Personnel Policies.
  • Subject to pre-employment and annual background checks.
  • Subject to immunization review and submitted proof of required vaccine.
  • Some travel may be required.

NATIVE AMERICAN PREFERENCE

PLEASE INCLUDE WITH APPLICATION YOUR CREDENTIALS AND RESUME

APPLY TO: Fond du Lac Human Resources
1720 Big Lake Road
Cloquet, MN 55720
218-878-2653

 

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